D365 Support by Synchronicity

D365 Support · By Synchronicity

Intelligent Support for Dynamics 365

Support that knows your system before you need to ask. Understood from day one, supported for years.

Human judgement, superhuman speed.

Talk to us Microsoft Dynamics 365 specialists since 2011 · Oxford, UK

When your Dynamics partner goes quiet, the risk isn't the system — it's that the knowledge leaves with them. That's where we come in. We learn your environment properly, write down what was never written down, and support it from there.

How it works

How Intelligent Support works Three steps: Understand, then Document, then Support and remedy. An arrow loops back from Support to Document, labelled: every change updates the documentation. 1 Understand Your environment, your code, everything connected to it. 2 Document Written down, reviewed by a consultant, owned by you. 3 Support and remedy Fixes, enhancements, upgrades, and the things you'd never get to. every change updates the documentation How Intelligent Support works Three steps: Understand, then Document, then Support and remedy. An arrow loops back from Support to Document, labelled: every change updates the documentation. 1 Understand Your environment, your code, everything connected to it. 2 Document Written down, reviewed by a consultant, owned by you. 3 Support and remedy Fixes, enhancements, upgrades, and the things you'd never get round to. every change updates the documentation

See how it works in detail

What you get

  • A support team that knows your estate as well as the people who built it
  • Documentation retrofitted from the live system, kept current with every change
  • Business-critical response with a named consultant, not a queue
  • Automated regression testing so fixes don't break something else
  • Short walkthrough videos for the scenarios your users struggle with — produced as a by-product of how we test (automated testing that uses the system exactly as your users do), so they cost you nothing extra and get refreshed when the system changes
  • The whole estate around your Dynamics environment — integrations, portals and websites, and any custom code that touches your data — not just the parts inside Dataverse
  • Full system review with a prioritised risk and remediation plan
  • Re-implementation of components you don't own — if a former partner's proprietary code sits in your system, we replace it with code that is yours

What support looks like day to day

Who it's for

Organisations whose Dynamics 365 partner has been acquired, has stopped investing, or has gone altogether. If you're paying for support from a team that no longer has the people who built your system — or you've been quoted a rebuild you don't believe you need — this is for you.

The people who knew your system have gone. The knowledge doesn't have to.

Supporting Dynamics 365 for

  • a UK healthcare regulator
  • a global aerospace maintenance group
  • an international humanitarian charity
  • a multinational brewer

Microsoft Dynamics 365 specialists since 2011 · Oxford, UK

Where most organisations start

With a full system review. We apply our tooling to your Dataverse environment and code base, map the systems connected to it, and deliver a written review: what's in your system, how portable it is, and every gap, risk and issue we find — with a recommended path to fix them. The report is yours whichever way you go next.

Ask us about a review

Why now

Working with a combined team of human and artificial colleagues means we get the best of both worlds: accelerated delivery and diagnostics, alongside valued judgement and years of experience. Directed intelligence, not just generated responses.

Alex Brown Founder

Talk to us

You'll hear back from a consultant, not a bot.

Email
info@d365-support.com
Phone
+44 (0)1865 648551
Get in touch